And listen to what customers actually have to say
This is great advice. I'll add that part of listening is parsing the micro signals:
* how long do they take to respond to you?
* do they follow up?
We're human and words can easily mislead us. But actions don't and I've found it helpful to always watch for the above.
That's such a good point. Based on customer's reaction, it's very telling on how much they care about what you offer
This is great advice. I'll add that part of listening is parsing the micro signals:
* how long do they take to respond to you?
* do they follow up?
We're human and words can easily mislead us. But actions don't and I've found it helpful to always watch for the above.
That's such a good point. Based on customer's reaction, it's very telling on how much they care about what you offer